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SHIPPING POLICY

Thank you for choosing Couture Candles! We appreciate your interest in our products and aim to ensure your shopping experience is as smooth and convenient as possible. Please review our shipping policy below:

  1. Order Processing Time: Orders are typically processed within 1-7 business days from the date of purchase.​

  2. Shipping Methods and Carriers: We offer standard shipping through reputable carriers such as UPS and USPS.​

  3. Shipping Rates: Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method.​

  4. Domestic and International Shipping: We currently ship to addresses within the United States.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email containing tracking information.

    • You can track the status of your shipment using the provided tracking number on the carrier's website.

  6. Delivery Times:

    • Delivery times vary depending on the shipping method selected and the destination.

    • Estimated delivery times will be provided at checkout and are based on carrier estimates.

  7. Delivery Issues:

    • While we strive to ensure timely delivery of your order, unforeseen circumstances such as weather delays or carrier issues may occur.

    • If you encounter any problems with your delivery, please contact our customer service team, and we will assist you in resolving the issue promptly.

  8. Shipping Address:

    • Please ensure that the shipping address provided at checkout is accurate and complete.

    • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  9. Order Modifications:

    • Once an order has been placed, we may not be able to make changes to the shipping address or order details. Please review your order carefully before submitting.

  10. Lost or Stolen Packages:

    • In the rare event that your package is lost or stolen in transit, please contact us immediately, and we will work with the carrier to investigate the issue and resolve it to the best of our ability.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. Thank you for choosing Couture Candles. We appreciate your business.

RETURN & EXCHANGE POLICY

At Couture Candles, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction. Please review the following guidelines regarding returns:

  1. Eligibility:

    • To be eligible for a return, items must be unused, in their original condition, and returned within 30 days of the purchase date.

    • Personalized or customized items may not be eligible for return unless they arrive damaged or defective.

  2. Return Process:

    • To initiate a return, please contact our customer service team to request a return authorization (RA) number.

    • Include the RA number along with your returned items to ensure prompt processing.

    • Returns received without an RA number may experience delays in processing or may not be accepted.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or the product arrives damaged or defective.

    • We recommend using a trackable shipping method to ensure the safe return of your items.

  4. Refunds:

    • Once your return is received and inspected, we will process your refund to the original form of payment.

    • Refunds will be issued for the purchase price of the returned items, excluding any shipping charges.

    • Please allow 7 business days for the refund to reflect on your account statement, depending on your financial institution's processing times.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

    • We may require photo evidence of the damage or defect to expedite the resolution process.

  6. Exchanges:

    • We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

  7. Non-Returnable Items:

    • Clearance or sale items may also be final sale and not eligible for return unless they arrive damaged or defective.

  8. Restocking Fees:

    • We reserve the right to charge a restocking fee for returns that do not meet the eligibility criteria or are returned in a used or damaged condition.

  9. Return Address:

Couture Candles

1225 Fairland Drive

Ambler, PA 19002

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase. Thank you for choosing Couture Candles.

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